Top tips on how to choose a quality removal company
There are many differing factors you should consider before making your final choice on a removal company. Here’s how to begin:
Check their feedback
By reading feedback from other customers you can feel assured that the removal company you pick will provide a good service.
Check insurance details
It’s a good idea to ask all potential removal companies about the level of insurance they have for goods in transit, to put your mind at rest that your belongings will be covered, and also to find out if you need to arrange extra cover with your own insurance company.
Payment options
Find out how the company would like to be paid. Be dubious of firms who insist only on a cash-in-hand payment or a sizeable cash deposit. Reputable removal companies should be able to accept payment by credit/debit card and cheques as well as cash.
Parking
Ask them about their policies for dealing with parking permits both at your home and the new destination. If they are unable to sort this out, it will be an extra item to add to your to-do list.
Delays policy
Make sure you ask for their policy regarding delays. Some removals firms charge extra for each hour of delay, which can often be out of your control, especially if you are waiting for your solicitor to inform you that your property transaction is complete.
Packing boxes and extra services
Many removal companies will lend packing boxes, which could save you a sizeable sum of money, so it is worth enquiring about. You also may wish to enquire whether they have a service to dis/reassemble flat-pack furniture, or to un-plumb things like washing machines and dishwashers.
Complaints procedure
Ask them what their procedure would be should you need to make a complaint. Some firms have a membership with a removals trade association or organization, for example, the British Association of Removers (BAR). These organizations have dispute resolution procedures in place to resolve any matters that have given you cause for complaint.
Uniformed staff
A sure sign of a professional removal company is uniformed staff. If the company you use has provided uniforms for their members of staff it will be easier for you to identify that the team turning up to move your furniture is from the removals company you hired.
A personable approach
Lastly, but not least – does your first contact at the removals company seem friendly? If you are handing over all your worldly goods to one company, it is very important that you feel you can trust them. Equally, moving home can be a trying experience, so choosing a removal company that makes you feel at ease will go a long way toward reducing your stress levels on moving day.
Selecting London Removal Company
When deciding on a removal company for an international house move, it is particularly important to plan well in advance of your move date to ensure sufficient time to complete extra tasks in addition to the above considerations.
When moving abroad, you should give yourself plenty of time ahead of your move to research London removal companies and their credentials. You should receive initial quotes from a number of firms and check their feedback. Not only will starting the process as soon as possible give you time to compare quotes, but will also provide the opportunity to get to know the companies and the level of service they offer, which should help you to choose a removal company.